Position Title: Customer Services Associates

Position Number: 1100-01-0033
Location: McLean, VA

The CSA is responsible for providing the highest level of customer service, to external customers as well as corporate and field office employees. The CSA is a proficient expert in the processing of contractor payroll, benefits administration and overall operational compliance to policies and procedures with an overall focus on data quality.
Essential Functions of the Customer Support Associate:

• Responsible for integrity and accuracy of data entry at branch level.
• Responsible for data entry of contract employee new hire information, including client invoicing data and payroll and tax data. Also responsible for data entry of contract employee termination information including reasons and dates.
• Responsible for contractor payroll process including collection, entering and verification of hours to include timecard collection.
• Collect, track and audit contractor expense reports.
• Assist Business Operations Associate in the maintenance of the travel log.
• Possess general knowledge of payroll and benefits, including employment agreements, health insurance and 401K.
• Main point of contact for problem resolution involving contract employee payroll and benefits.
• Establish and maintain effective relationships with internal and external customers and gains their trust and respect.
• Responsible for contractor orientations including all new hire and rehire contractor paperwork required.
• Responsible for data integrity for all information entered into Peoplesoft.

Qualifications:

• BA / BS degree preferred.
• Strong customer service background preferred.
• Ability to effectively work in a team oriented environment that is fair, open and honest.
• Thorough knowledge of business policies and practices.
• Excellent communication and interpersonal skills.
• Strong decision making ability.
• Action oriented and able to prioritize while handling multiple tasks.
• Strong leadership skills.